This company is a complete scam. They prey on people in their time of panic and need and then fail to deliver. The reviews posted on here are laughable...obviously internal posts to make you comfortable before you fall for their scam. Could they look any more like advertisements? (Go ahead and click on any of the 5 star reviewer names and see how they all have done 1 review each...that just proves what kind of morons the people at this hack of a company are) Unlike these folks, I'll gladly talk to anyone about my awful experience with this fraud of a company. Feel free to comment back with your questions and I will respond.
The website promises next day fulfillment of a passport request. Once they get your money they have you and will not provide you with good service. You will receive an automated form with a stack of documents to fill out and FedEx to them. The best they could then do is receive them, obtain your passport the next day and then overnight them back to you, meaning that the best case scenario for you possibly getting your passport is 2 days. This is if your calls and e-mails were not ignored. Also, keep in mind that all they do is stand in line for you at the US Passport office, which is not open on weekends. They do not mention this to you until after you get paid. You will not get your passport when you need it and you will not get a refund. Do not fall for it like I did!
Best part? You do not need them!! Their service, even if they did it well, is nothing you could not do yourself. Get your documents and ID together and get to the nearest regional US Passport agency (be sure to call and make an appointment). Calling the US Passport authority is very helpful and they have all their documents online. They also don't charge you $375 on top of the $200 you would owe the passport agency. Do not fall for them!