We had a pretty serious issue at a rental property - Kati went over, assessed the situation and made things safe until we could schedule a regular appointment. She was able to take care of everything in one day and was very professional. We also had an issue at our home residence that she came and looked at and again all was fixed right away. She was very straight forward and honest with us and we would definitely use the Wirenut services in the future. Thanks Kati! Also Michelle was very helpful over the phone.