Good: JenninferD located in Willowick, Ohio thought the crew who did the work were awesome. They carefully moved all our furniture and covered it before they began to work. They informed us of each step they took and always asked if we had any questions. They completed the work in 3 days, which was amazing considering they waterproofed both inside and outside the house. After the work was done, they cleaned up everything. The work was efficent, quick and clean.. Bad: My experience with the sales rep was not a good one. He was very informative and really showed us what a wonderful product ohio state waterproofing provides. The issue was when we were advised of the expense and needed time to discuss and said we were getting other quotes. The sales rep became very aggresive and rude. There was no consideration of the seriousness of the decision that needed to be made. We felt pressured to move forward without getting other quotes.. Improvements: Not sure there is anything you could do.....when they dug up the inside of the basement, there was a smell that was strong enough to travel upstairs. I understand that there would be a smell, you are exposing earth and using jack hammers. Maybe you could provide air freshners or something that may minimize the smell. We did have the ez breathe instaled, but it didn't seem to make a difference. Once the work was completed, the smell was gone.. Other: After our experience with the sales rep, I will say we had second thought about going with ohio state waterproofing. When we had the stabl-wall installed, we immediately noticed a difference with the water coming in. But it really wasn't until our Foreman and his crew did the rest of the work that made us feel like we made the right decision. They were wonderful. They treated my home like their own. Becasue of that, I will tell people to choose ohio state waterproofing for their yuckie basement needs..