I had called HJack’s before I ever saw their commercials on TV, if only I had saw the commercial first. Since I called before I saw the commercial, I had no idea what to expect. As it turns out, their service is just as bad as their commercials. When I had first called, the secretary (or whoever answers the phone there) had a bit of an attitude but I figured it was from me asking too many questions. It was when they came to my house that I knew they were awful. Not only did they forget tools but they were very unprofessional. It’s best to skip HJack’s for any household needs at all!