The staff at Toyota of grand rapids were great, everyone from the receptionist to the salesmen and the finance manager. They listened to everything I had to say and made sure I was happy above all. There was an issue with my down payment that was taken care of immediately with absolutely no hassle. I worked with their office administrator in the back to take care of my issue and was treated wonderfully throughout the whol process. I would definitely recommend anyone on the staff at Toyota of Grand Rapids.