They were on time for my appointment. When it comes to quality of service, they're straight forward, and thorough. I like Dr. Medhat Rofael personally, but I do not like his dental hygenist. The hygenist has some real issues with me. The hygenist openly talked about my lateness in front of the receptionist as if I had committed some cardinal sin, made me then wait for a while as some form of punishment. This was the only one bad experience i had in Quality Dental Care. But, Dr. Medhat Rofael and his staff couldnt' be more upbeat, honest, chatty, and fun.Thus, if you are afraid of the dentist, you should try Dr. Medhat Rofael to get over those fears.