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Worst service & management experience ever... - Review by Blake S | Phil Smart, Inc.

Phil Smart, Inc.

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Worst service & management experience ever... 10/24/2011

I really hate to do this, but considering I have been going back and forth with Ed (Service Manager) and Dave (Manager) since June and havent yet gotten reparations, here's my review: June 9th 2011 (Yes, its been 4+ months and counting) I picked up my vehicle from Phil Smart Mercedes on Capitol Hill. Upon arrival I noticed my vehicle had been washed, something I understand most people would appreciate, but considering EVERY single time I drop it off I tell them NOT to wash my vehicle (dealership wash employees don't give two ****s about your car). It was also later discovered that in my service paperwork, it too is documented in there as a "NO WASH VEHICLE" Upon picking it up I was in a hurry and didn't realize the damage done to my vehicle til later in the day after my appointments. Their complimentary wash left my vehicle with permanent damage to the paint, the wheels, brake calipers and clearbra on my vehicle. Of which was estimated around 4K in damages to be remedied, something I wasn't willing to pay for myself considering everything else they nickle and dime you for and mysterious new problems which require attention when your car is being serviced. Not to mention the fault codes it had gone in for hadn't been addressed nor was the back of my drivers seat fully attached. (See my other reviews elsewhere for the full story, as Judysbook cuts you off at 3K characters). more
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