DO NOT waste your time with WOW. I have never been treated as poorly by ANY other company offering any type of service in my life. Even a BBB report did not make them change anything. The past 6 months of my life have been spent first trying to explain to them that I have moved and I was being charged a ridiculous $120 for a modem that I already owned. They never got the picture, so I finally agreed to send it back to them since I could buy one for $20 anyway. So, they sent a pre-paid package to the OLD address, TWICE! Once they finally learned to read and sent the package to the correct address, I sent the modem back. It is now weeks later and I just got off the phone with them, again. After listening to a girl who had the nerve to give me attitude through the whole conversation, I was told I would be called by someone else within two days. Next month when I have to call back again after they once again fail to perform a simple task, I will not be as patient on the phone. I am now joining every review site I can find in order to do my part in putting this TERRIBLE company out of business.