I have had many experiences with Animal Aid, some good and some bad...yet I keep going back. The people there are over all nice...there are some that definately do not need to be working with people, but be in the back working with the animals. Once time, Animal Aid thought they had lost my "cat". They had me wait for an hour trying to find my "cat". Their mistake was they should have been looking for a 125 pound rottweiler mix and not a "cat". We got a HUGE laugh out of that.