I'm really, really happy with the car that I bought here (I *love* my car), but it took a lot of arm-twisting and my own leg-work to make that happen. I knew exactly what I wanted when I walked in, but that didn't seem to matter. They didn't have the car I wanted on their lot, and they didn't want to have to bring it down from some other dealership. Rather than work with me to get it, they tried to talk me into taking one of the cars they already had. I'm sorry, but if I'm spending that much money on a car, it is most certainly going to be the color I want! They eventually got the car from another dealership, but I had to find it and pay an extra $250 for them to drive it down.
Since I bought it, I've brought it in for service a couple of times. Not very happy in that department, either.