Lousy place to do business.
Don't bother paying for a warranty as they really aren't worth the powder to blow them up. Trying to get service on your mattress is like pulling teeth. One old lady in there must have been a commandant at a prison camp. Not helpful, not friendly. Probably ending up trashing the mattress and buying a Serta or some other company that honors their warranty and knows how to build a mattress. Model was the Coeur d'Alene--expensive is the only way to describe it.