I've made my share of big purchases at this store and have not always been happy. The one return I needed to make was an enormous hassle and the staff did everything they could to avoid giving me my money back (despite the fact it was a problem with the merchandise that made the return necessary). If there's somewhere else in town or online to buy a product, I usually avoid the place.
That said, they do carry my favorite Robeez baby shoes. They don't always have the best selection, but they do have the occasional sale and I do still give them my business. I just make sure the item looks good when I'm in the store, count my change, and remember that it's always going to be too much of a hassle to return anything.