We purchased what we believed to be "brand new queen pillow top mattress, box spring, frame and headboard". What we received was a CRACKED headboard, box spring and dirty mattress and NO BOLTS! Contacted the company and was told they didn't know how to help me. I filed a complaint with the BBB and noticed this company has an F- rating and have had 3 closed complaints in the last 3 months due to never responding to consumer complaints. I am in the process of filing a complaint with Bureau of Consumer Protection. Please do yourself a favor: AVOID THIS COMPANY AND SHOP ELSEWHERE!!!!!!!!!! THEY DO NOT CARE ABOUT their customers. They will lie and give you empty promises AFTER they have your hard earned money!!