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Miserable Pharmacy - Review by Christine S | Westbury Pharmacy

Westbury Pharmacy

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Miserable Pharmacy 4/6/2006

The pharmacy puts so much emphasis on speed that they sacrifice courtesy, privacy, and professionalism. NO ONE there ever asked me if I had any questions about the seven different medications that I take and the names of several medications were shouted out for all to hear. While they were willing to reduce their price for the uninsured, they were inconsistent about following through with this program. I am disabled and was using their delivery service. When I was finally able to get out of bed and go through my receipts, I realized how they had charged me radically different prices. With great difficulty and pain, I managed to get into the pharmacy to discuss a refund, only to be treated with disdain. I was told repeatedly that it was all my fault and that it was too late (about 3 months) to do anything about most of it. I lost hundreds of dollars and many sleepless nights. I have since discovered that even non-members may use Costco's pharmacy service and the prices there are one-quarter of Westbury's best price. By the way, Costco's pharmacy employees are just as kind and professional as they can be! more
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