I have a new car with about 4,000 miles on it. With NO scratches on it. I always go to Sharonville car wash because they do good work. Until now. This time I came out with all 4 of my rims scratched. I told the manager and he said that he had no clue how it happened, but it wasn't his fault. I talked to the owner (whom I had to wait an hour for) and he said that it was not his fault but he had no clue either how this happened. I told them that the machine that cleans the rims have metal in them and it had to be that. The employee told me (in front of the owner) that I was a lier. I express my unhappiness about that to the owner and he said I was a lier also. I have NEVER complained about ANY company before, but then, I have never had anything this bad happen to me and the company not fix. I have pictures to prove it. I will NEVER go back to them again. And I suggest that no one goes there. Not only did I get about $800 worth of damage, I also got called a lier. Very disrespectful. I should have checked them out on the internet before I went there. If I did I would have seen that a lot of people have problems with them.