These guys were great! They hauled off the old AC unit they replaced, and a second one that fizzled out on us a year ago that we had just sitting around - at no extra charge. They even installed a new thermostat for free because I misunderstood and thought we were getting a new one. Bob is the salesperson we spoke to. He is very friendly and down to earth. He came by during the installation and called the next day. The installers were very nice and polite too. A great experience all around!