Jack Sprat. I find myself here some mornings because there is a lack of other hangout/coffee shop places at this end of Franklin Street, and Starbucks is always overflowing with people. The place has a nice feel to it decor-wise and the tea and chai are pretty good. I've also had tasty muffins here. I've never tried the hot food or sandwiches.
My problem with this place is the waitstaff. They are sometimes visible annoyed that they have to wait on you. I actually had to wait for 3-4 minutes one morning while I watched, 4 feet in front of me, as 2 employees argued over who had to take my order. They also have funny rules about when you can/cannot order breakfast or lunch. They allow a line to form most mornings before they will start serving lunch at 11. In a nutshell, not very customer focused or friendly. I think new management could probably turn this place around, but until then, low ratings from me.