I called these guys and they answered right away! Not only did they answer right away, they were able to come out to my place right away and repair my furnace. All of this at 1:00 am! I was so pleased. I thought I was going to have to pay an arm and a leg for their service and I was pleasently surprised to see their bill. Can't say that very often. These guys are great and I will continue to not only use them but recommend them to my friends and family.