stopped to get a bite and got a lemon berry slush, my daughter drank half and then took the lid off and there was a hair in it. The response when we called the manager was if we still had the receipt we could get another one. Not," Im sorry that happened, not "oh , that is awful", just if you have the receipt you you can get another. I guess it happens so often it is of no matter to them. My daughter was gagging for several minutes thinking about it. I guess its the fact that they do not even care it happened. That tells me a lot!