My niece broke one of my strings before I even got to play my new D10 (Read about the purchase here http://www.judysbook.com/members/36674/posts/2006/12/498364/ ). So I had to journey back to The Guitar Center to learn how to change the strings. Dan was at work again so I asked him for help. Mind you this was Saturday afternoon just one week away from Christmas so The Guitar Center was busy. Dan immediately remembered my name and genuinely seemed happy to show me how to replace my strings, not that I will remember for the next time! Although every employee I ran into was a young adult male they all seemed nice and more importantly knowledgeable. The Guitar Center is geared towards a younger audience and there is WAY to much testosterone in that place for me, but they have been great on both of my trips and I definately recommend The Guitar Center.