My husband and I recently purchased a home and after extensive research into material and labor costs we set aside a budget for 400 sq. ft of laminate, installed. We called several different companies and received in-home estimates over 3 days. Since we already knew there was a great deal of difference between quality and prices of material, we made certain the Express Flooring representative gave us specific details on the product they were attempting to sell us so we were able to determine actual costs.
First. we felt the salesman was very abrasive and unwilling to discuss options other than the 4 products he presented. And, secondly, the quote we received was so out of line with the other companies that we were able to tell him immediately that we were not interested in doing business with them. He would not let it go at that. He wanted to know what we'd be willing to pay or if we'd just buy the materials from him and do it ourselves. We found this completely unsatisfactory behavior. Their high pressure pitch appears designed to get you to make an emotional decision and the offer of next day install keeps you from backing out.
By the way, we went with another nationally advertised company and were able to upgrade the flooring and underlayment, installed within a week, for almost 1/2 the lowest quote from Express. And, our new flooring is guaranteed for 50 years.
Now I just shake my head when those annoying commercials are aired.