This Summer, we were looking to have a pine tree removed and found Elite Tree Service's website http://www.elitetree.com/ after doing an Internet search.
We requested a quote via email and although we received no response to that message, they came out and left a quote on our door within a couple days.
We thought the price was very fair and emailed trying to set up a time when they could come out and remove the tree. They left a message saying that because this job was so 'small', they would have to 'get to it when they can' and bill us after completion. We ultimately decided that although we'd rather be home when work is being done on our property, we'd go ahead and allow them to come out because the price was good.
We called and left a message telling them to go ahead with the work, left another message a couple weeks later, and finally a 3rd message a couple weeks after that asking them to please give us a call if they weren't able to complete the job as we would search elsewhere. For some reason, we were were never able to get ahold of an actual person... just an answering machine.
We NEVER heard a word back on any of our messages and they NEVER came by to complete the tree removal job. Needless to say, I would NOT RECOMMEND Elite Tree Service due to the terrible Customer Service!