I have been taking my pets here for years now and I always get nice service. The people working there are so kind and are very helpful. They feel the pain when a pet is put down and put an arm around you and say I'm so sorry. I can call the office and get my pet in the same day. Infact, I just had to call them for my cat and they said sure bring him in at 10:15. I have a dog that hates going there due to her just being chicken to get her nails trimmed. The people there work with me to make it a nice experience as possible for her and me.