Yup you guessed it. It's not about you at JC Penny's portrait studio. They act as if you are a big inconvenience to there day. They make you wait at least an hour past your time and then they can't get a good picture to save your life. There setup is very cramped. You are literally sitting in a hallway while making your picture selections. Talk about uncomfortable. I have had better service at Wal Mart.