What a wonderful company to work with. I first saw and used the machine at my son's orthodontist and LOVED IT! I called and quickly got a smaller machine for my mother which has now ended up in my house. What a difference! Our friends and family just love it. I've also suggested these machines to a few businesses in the Fife/Milton area and hope they will take advantage of Superb Coffee and their wonderful customer service. Thanks Janelle for a great product and fabulous service!