I really love this brand and company as a whole. While their prices are in the higher range, the quality is spot on. I've never had an uneducated salesperson help me in any location (counter or flagship store), and I am always offered samples before I buy. They do have samples of everything, and are very giving with them. I had a younger man (he was maybe 19) help me on my last trip, and he was just as full of product knowledge and skincare as my regular sales lady!