I like that Michael's craft store carries a lot of things I can't find elsewhere - and their prices are okay on most things (especially if you wait for a sale, or get the flyer that comes in the Sunday paper - it usually has a coupon in it for 40% off a regularly priced item). They carry a lot of silk flowers, and plenty of supplies for kiddie crafts. Also some decorative items (baskets, candles, planters). The main problem I have with Michael's is that their customer service is hit-or-miss. I've never had anyone ask if I needed help finding something, and in fact when I do ask for help, I often get an annoyed look. The checkout workers are sometimes friendly, but often more interested in chatting with each other about how happy they are the work day is almost over. So I shop there for the products, but not the service.