I have wanted to try this location for so long, and after waiting for an hour to get tix and another hour for food, I went to find seats, only to find out they were SOLD out..There were countless others who were in the same predicament, holding their food, and having no where to sit. When finally able to locate anyone slightly managerial, he could not have cared less! He casually said, what would you like me to do? Well, I guess he could have thought ahead and not overbooked, or at least offered to refund $$ or free movie tix for inconvenience. But, alas, he VERY grudgingly returned all patrons $ for tix purchase, without so much as an I am sorry. Plus, we lost $$ on valet parking, food, and time (which has no price tag). Now, this may seem a hassle, but you may think an isolated case..NOPE! This has happened TWICE and the third time I gave this place a chance, we waited 1.5 hours for a pretzel and coke! If you want to see a movie here, I would suggest going to an afternoon matinee, as anytime after dark, they are uselss!!
P.S. In their defense, I did see a show in the afternoon with my daughter once and it went smoothly..that's the original reason I went back. But nights are insane! :(