I'm a mother of 1 and my little boy and his friends trashed the carpet in my apartment the other night, after a sleepover. I contacted Pegasus and they came the same day I called them. Kool aid was spilled all along the staircase and I tried to get it out with oxyclean. Pegasus used a special chemical, and a heat process to get the stains out. I couldn't believe the results. They saved the deposit I put down for the apartment. I'll definitely call them again ! Thank you Pegasus.