My recent visit to the JC Penney Salon was less than perfect. My hair stylist arrived late for my appointment, the price (for what I received) seemed high, and the salon was not very neat. I asked for a trim but I left feeling like nothing was different...except I was $35 lighter. I had a coupon for the visit, but my total was just a few dollars short of the minimum purchase price required. Overall, I give it a thumbs down.