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A cute trendy store, but limited appeal & awful service. - Review by Holly K | Ooh La La

Ooh La La

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A cute trendy store, but limited appeal & awful service. 3/22/2006

Ooh La La carries an assortment of costume jewelry and handbags, along with gifts, books, and some cosmetics and candles. They used to carry Bloom cosmetics, an Australian brand that I loved, but recently quit. In the past few years, the business' focus seems to have shifted from women in their older teens/younger twenties to younger girls, as evidenced by a sudden proliferation of pink and fuzzy things in the store and a more casual selection of bags and jewelry. Be forewarned that if you order a monogrammed/personalized item, they take their sweet time in returning it to you. I ordered a monogrammed item that took over 10 days past the estimated completion time to arrive back in Montgomery - apparently, they have a home office in Dothan that does this work. When I inquired about the late work, since the gift in question was for a birthday and although I'd allowed a week and a half of lead time, it still did not arrive in time, the girl at the counter treated me like a second-class citizen and offered no assistance. A call to the manager the next day yielded a measly 10% off coupon, and she would not allow me to return the item or refund its cost. I was stuck paying for an extra gift and giving my friend her real present a week after her birthday. I haven't been back to the store since, and I don't plan to. more
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