Maybe I'm a lunatic when it comes to my hair. I mean I'm female and my hair is long so I guess I have the pre-requisites. However, just because I'm crazy about my hair doesn't mean that I can't tell a good job from a bad one. If I'm charged extra money for extra dye I expect that it will cover ALL of my hair. If someone has to cancel an appointment with me, I expect to get a call canceling that appointment. I mean call me silly. It's just good customer service. Most of the people there are very nice. However, their skills really aren't up to par.