We have Verizon for our cell phone service and have had to go into this location a couple of times in the past six months. You put your name on a list and then wait for a sales rep or someone to call you. The wait can be up to 45 minutes; I've never waited less than 20 minutes. It takes three people behind the desk at customer service and they mostly just stand there, talking to each other. If you can, go to a different location or bring a book to read.