We have 2 O'Charley's restaurants in town and both are always packed. The service is usually ok. I find the menu to be a little over priced for what it is. The rolls are really good. The salad is usually wilty and flavorless and I think they have way too much fried food on their menu. They are attempting to be like an upscale Applebee's or something like that. I can't ever understand why they are always packed. Save your money and go elsewhere.