I ordered from these guys not knowing what to expect. They were a newer company and were offering $5 off your first order. I needed a case and these guys looked pretty good for their prices.
When I signed up, they sent me a $3 off coupon instead of the $5 that was being advertised. After a quick email to them, they changed it into a $5 off coupon. I placed my order and a few days later my order arrives. Much to my horror, instead of a case for my 30 gig Video Ipod a case for a Ipod nano shows up!
So, after another email to the company, they send out the right item and include a free set of headphones. They also tell me to keep the Nano case.
Overall, I am happy with the service the provided. They made some mistakes, but they're a new company and they did their best to make me happy.