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PF Changs hostess not so good... - Review by H C | P.F. Chang's

P.F. Chang's

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PF Changs hostess not so good... 4/12/2006

My friends were recently engaged and I made reservations for an engagement dinner at P.F. Changs in Bellevue. When we arrived there (10 min. early!) the hostess had seated a group of people at our table! I can't prove it, but it seemed obvious that the people did not want to wait the usual hour and a half dinner wait, so they pulled some strings with the hostess, especially since they had about half the number of people our reservation was made for. My party and I, including an anxious baby, a three year old, and family members who had traveled nearly an hour to get there, were left waiting for a table. By the time we were seated the hostess assured us she would let the manager know what had happened and that the manager would come speak to us and compensate us on our meal for the "misunderstanding". The manager never appeared and there were no comps. After our meal we asked the hostess to speak to the manager. She tried to take our number and said she would have him call us! We refused and she finally got him. When the manager appeared he said that he had NEVER been notified of the situation. Obviously the hostess was trying to cover herself! The manager was very apologetic and the server and food were good. The hostess however was not! more
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