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PetsMart Grooming - Review by ashleigh a | Petsmart Grooming

Petsmart Grooming

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PetsMart Grooming 3/19/2006

A couple of weeks ago I took my dog to PetsMart to be groomed.When I arrived I was told my shots were not update, when i know i brought his record in the month earlier bc they told me the same thing. Well they ha forgot to update the computer so I had to take my dog home and get his records and bring him back. I was highly upset. I know they have to do it for their safety , but they should be responsible when I give them the records. Then When I returned to pick my dog there was only 2 people working , one who was working on a dog and a young girl was laughing talking on the phone...several occasions have i went in there and that same girl was on the phone. Well she looked up but never once said i will be there in a minute. Finally the poor other employee had to stop grooming his dog and put it on the ground and come help me. POOR customer service...that girl should be fired. They did an ok job on the grooming, and the prices are about the same as anywhere else you might go.The place seems clean and oraganized. But the customer service is much to be desired more
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