Usually when you go into Aveda you are offered a little cup of delicious hot tea. The staff is attentive, but they back off if you tell them you're just browsing. They'll also give you a mini makeover if you'd like. If you sign up for their loyalty program you'll occasionally get postcards for free stuff (which helps take the sting out of their high prices). The Sap Moss Shampoo is absolutely amazing. Everything is pretty expensive, but it's mostly comparable to other mall type of beauty products. The store is small, but they do carry a comprehensive line of beauty products.