This has been by far the best boarding facility that I have used for my dog. The lobby is large and includes a gift shop off to one side. I was able to call up while on vacation and ask them to buy my dog a kong from the gift shop and fill it up with peanut butter every day for a treat. They require that if your dog stays for a certain number of days that he/she get a bath. Unfortunately, my dog has always smelled pretty bad when she comes home. Maybe its there shampoo?