Since I have four cats and two dogs, I use their services a lot. I have one favorite vet who I usually always see. His bedside demeanor is wonderful. You can tell he really cares about animals. He will answer any questions you have and take his time with you. He never rushes you out of the office until all of your questions are answered.The only downside of the office is the pet med prices, but they do have to be comparable and to other vets around town. I usually order all my pet meds online after I get a prescription from the vet.