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Sam's Club's customer service stinks! - Review by Y M | Sam's Club

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Sam's Club's customer service stinks! 4/1/2006

In reference to the Coral Springs, Florida, Sam's Club. On Monday, I went to Sam's club for my weekly groceries. We get in the car and notice a smell. It was bad, but tolerable. It smelled like a dead animal. We figured maybe we had driven past one. The smell kinda hung in the air though. We get home and start putting the groceries away and after getting all the refrigerated items put away we notice the smell is more noticeable and it is now in our house. OK--we start sniffing the groceries. We look at the fruit and the meat. Nope--not it. We start searching the house. After an hour we give up and go to put the canned goods away. We rip open the case of soup and oh my--just we just about threw up. The cans were rusted and one was open and literally foaming black mold! Meanwhile my house now reeks and so does the car. We rush it back to Sam's club. We barely make it back to the store without getting sick. The smell is beyond describable. We walk into Sam's club and the clerks start backing away. A pregnant clerk makes a mad dash for the bathroom. Another clerk runs and opens a case of Fabreeze and starting spraying like crazy. They refund my money and I ask them If I could have a can of fabreeze to air out house/car. They opened a case for their use, so giving me one was not a big deal. The clerk called and asked the manager and he said buy it yourself. He also said if I were a business customer he would have taken care of me. We have spent thousands of dollars at Sam's. All of our big purchases (mattresses, big screen TV, computer, shed, swing set, generator, etc..) have come from them and I usually shop every week there. I bet some businesses have not spent what we have there. So that comment really upset me so I decided to call Sam's corporate office. They apologized and said they would follow up on it and would call me back in a day or two. I have not heard from anyone! I feel like Sam's does not appreciate my business. I have spoken with other grocers who told me a can of fabreeze was the LEAST that should have been done. I was sold a spoiled product that contaminated my car and my home. I had to drive back to the store. Instead of treating me with respect and kindness, I was dismissed as an annoyance. I am seriously considering ending my membership and going to B.J's or Cosco. more
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