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Disappointed with online ordering - Review by Jessica S | Kmart Stores

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Disappointed with online ordering 11/29/2006

I was all geared up to do some Black Friday shopping online. It would allow me to avoid the chaos of the local malls while still taking advantage of some decent sales. Using, I logged on to KMart's website (I usually visit their store in New Windsor), since the site had some pretty good sales in the flier that came in my newspaper. I promptly found what I was looking for -- the Braun 360 razor, a gift for my husband, at a decent price of around $150 with tax and shipping included. Several days later I received an e-mail with the title "Order Cancelled." At first I thought there had been a problem with my credit card. Nope. They just, according to the e-mail, ran out of razors. Why, oh why, on Black Friday would you not reflect inventory in your ordering system? This just makes no sense to me whatsoever. Plenty of reputable online retailers use the simple "SOLD OUT" to reflect the lack of availability of an item. Here, I thought this razor would be on my doorstep in a day or two, and I get this e-mail. Is it the end of the world? No, I can probably order the same item elsewhere. But it certainly does not make me want to do business with KMart again. One would thing, with the healthy formidable competition of Target and Wal Mart, this struggling company would get its act together. Apparently not, though. more
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