Crystal Gooch Smith's office currently offers both insurance and financial products. My husband and I have used her as our insurance agent since approx May of 2003, for both home and auto. At this point in time, we have never gone to her to file a claim on any damages or anything like that, but I do speak with her on occasion to ask for assistance on our current services. She is always friendly and helpful, and seems to know what she's talking about.
Typically we have had no real problems in terms of her services, aside from when we bought our home owner's insurance from her. My husband and I had been previously working on our credit, and she neglected to re-run our credit when we needed the home owner's. Thus we would have paid a high amount for it. I consulted with another Allstate agent to find out if we'd be getting a "deal", and he said no. Based on his information, if she were to run our credit again, we'd qualify for a much lower rate. So I called and asked her to do that. She did, but I was surprised she didn't think to do that herself. Of course anything to save money, I will have it be done!