We switched out of Cingular because they were making billing mistakes, but then our cell phone company eventually merged with Cingular again. A good point of this company is the excellent reception. I often have cell phone reception in places other people do not. I also like the free long distance. What I don't like is the billing mistakes. This has happened far more than once. They called us just the other day and admitted to overcharging us by $30 each month! I want a cell phone company I can trust and if it wasn't for the good rates, I would change. It is definitely worth the money if you keep your eye on the bill and you don't mind talking to customer service 1/8 of your life.