As people who may have read a lot of my posts are aware, I watch a lot of movies, and spend what feels like a significant portion of my life at various theaters watching press screenings or promotional screenings for soon-to-be-released feature films.
I have to tell you, far and away, the best place around here to catch a movie is the Uptown Palladium Theater right in downtown Birmingham. The theater (as well as the Uptown Birmingham theater down the street) is owned by the Ilitch family, one of the daughters I believe, and the class of the operation seems to eminate from the top. The ticket people are friendly and helpful. The Customer Service desk is always staffed, and they do an exceptional job of resolving any issues customers may have. Even the folks working at the concession stands are nice. The theaters themselves are top-of-the-line, using the latest in projection and sound technologies. And the seats are very comfortable as well.
And here's a tip: if you ever have the chance to see a screening in Theater #8, you should definitely do so. That is the room where private screenings are held (like for parties or corporations or whatever), and the seats in there are the most comfortable ever. Trust me!