My husband and I just spent two nights at the Alderbrook resort, celebrating my 25th birthday. Our room was beautiful, the grounds were stunning, but there seemed to be something lacking.
Maybe it's just the little touches I hoped to see. Little things, like the fact that housekeeping didn't replace the teabags I had used the previous day, so by the last day there were none left. Or the fact that there was no turn down service, room service ends at 10pm, etc.
The staff was also really unremarkable. Our check-in experience could have been much better. The woman who checked us in was very ho-hum about the whole thing, and we expected a bit more after just sitting in traffic for 3 hours. I noticed also that we could walk by the front desk multiple times without even being acknowledged. I may be spoiled by some other resorts I've stayed at, but I like it when the staff at least says hello.
Now don't get me wrong, we would definitely go back, but I wasn't knocked off my feet like I hoped to be. One of the upsides was the giant hot tub, the steam room and sauna available to all resort guests, and the outdoor fireplace where we enjoyed a bottle of wine one evening.