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Good enough - Review by Thomas P | Seattle Computer Repair

Seattle Computer Repair

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Good enough 7/3/2007

I took my Dell 700m laptop to Seattle Laptop. I've read some negative reviews so I thought I'd weigh in. I had a bad fan. I ordered the part and took it in to the store for install as the replacement required a bit more disassembly than I'm comfortable with. I also asked them to address a driver issue and increase my memory from 1/2gb to 1gb. I paid the $40 for expedited service on a Friday. They called me back on Tuesday and it was done. They stuck to their estimate so I'm a happy camper. My one caveat... they forgot to install the memory I requested so I just bought it there and did it myself... not a big deal, but still, I do think they could reduce these negative reviews if they had a policy of having the tech read the customer sign-in sheet, make a checklist, and check off each item before closing the ticket. I'm happy enough and will use them again, but just a little more attention to detail and I'd have been even happier. A memory install is as easy a repair as there is. more
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