When my husband and I purchased our home, we assumed responsibility for the rental contract on our water softener. We didn't feel it was a huge deal at the time, as it was a very low payment and seemed to work well enough for the two of us.
We would pay our bill a few months in advance, unless we were falling behind, and then we'd pay every other month...which started out just fine. We never received any phone calls or harassing letters at all. The company was purchased by Hoosier Propane, and things went down hill very quickly (by this time our account was current and we were paying a couple months at a time).
The account manager would never call us when there was a problem with our account or if they had trouble receiving our payments. We would submit the payments through our bank (online) and it would clear. The next week we would receive nasty letters telling us our account was delinquent and we owed twice as much. The day after we'd receive these letters, we would usually receive a statement reflecting our the correct balance.
Recently we received notice that they were terminating our contract because we haven't been paying our bills in a timely manner. The account manager sent us a nasty note indicating they were coming to pick up the softener and we'd have to pay for the entire unit should they determine it wasn't in good condition (these things look like they are from the 70's).
Today my husband called our local branch office to discuss this with them, and we found out a lot of negative things regarding the Albion office. The current account manager has been known to lock people out of their propane tanks for being a day late on their payment. She is only to send the letters out when the account is 60+ days behind, not two days. She never makes phone calls - I can only assume because she knows what she is doing is wrong and isn't brave enough to confront her customers.
If you have a choice, avoid this company - I feel bad for saying that since the Syracuse office was helpful, but the account manager is based in Albion...she should seriously reconsider her career path!