While most of the time the food is pretty good here, there are times when the consistency of the product varies from what you've come to expect. My favorite item is the value meal #5 (Nacho Supreme with a Taco Supreme) and sometimes they include green onion on it sometimes they don't. The last couple of times I've asked to White onion on my refried beans and they haven't put it on. So I feel like they don't pay attention to the customer.
The one time I've actually gone into the store, they were short staffed (it was the weekend) and I had to wait for the food. I heard the manager complaining that no one wants to work on the weekends. Last time I checked the manager set the tone for the store.