I have been using US Bank since 1994. When I first opened my account, I was living in Chicagoland and they were called Firstar bank. I was very happy when I moved to Ohio that I could continue using them. The best thing about the bank is their customer service. They guarantee that you will have excellent customer service at all times in five areas. If you do not feel as if you received good service, then they will credit your account $5.00. They will also do this automatically if they feel that they are not providing good service. The last time I received a credit, was a few months ago. I was trying to use the ATM, but it was not working, so I got in line at the drive up teller. Well it was very busy since the ATM was down. I only waited 7 mins, but the teller credited my account $5 because she said they guarantee that you will never have to wait in line at any teller for longer than $5. They have other reasons that they will credit you too, which I think is really good. I have never had an issue with my accounts and I love that they offer cash rewards for using your visa check card.